At Bold, we are committed to providing high-quality mobility solutions and ensuring customer satisfaction. Please read our Sales and Refunds Policy carefully before making a purchase.
1. Orders & Payments
- All orders are processed securely through our website.
- We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
- Prices are listed in [currency] and may be subject to applicable taxes and shipping fees.
2. Shipping & Delivery
- Orders are processed within [X] business days and shipped via trusted carriers.
- Delivery times may vary based on location. A tracking number will be provided once your order is shipped.
- We are not responsible for delays due to unforeseen circumstances (e.g., weather, customs, courier issues).
3. Returns & Refunds
We offer a hassle-free return policy under the following conditions:
Eligibility for Returns
- Items must be returned within [X] days from the delivery date.
- The product must be unused, undamaged, and in its original packaging with all accessories.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Used or damaged items due to misuse.
- Custom or personalized orders.
- Gift cards and promotional items.
Refund Process
- Once we receive and inspect the return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days to the original payment method.
- Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to a defect or error on our part.
4. Exchanges
- Exchanges are available for defective or damaged products within [X] days of receipt.
- Contact our support team with images of the issue for assistance.
5. Warranty & Repairs
- Our scooters come with a [X]-month limited warranty covering manufacturing defects.
- The warranty does not cover normal wear and tear, misuse, or unauthorized repairs.
6. Contact Us
For any sales, returns, or warranty inquiries, contact us at:
Email: info@boldev.nl
Address: Eeser Veld 1 Steenwijk